Privacy Policy

Welcome to the där Lighting Group’s privacy policy.

där Lighting Group respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

där Lighting Group is the controller and responsible for your personal data (collectively referred to as "där Lighting Group", "we", "us" or "our" in this privacy policy).

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

What Personal Data Do We Collect

Personal data means any information about an individual from which that person can be identified. We may collect and process the following personal data about you:

  • When you shop with us or open an account, we will collect your full name, marital status, gender, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information, a password and details about payments to and from you and other details of products or services you have purchased from us.
  • Information about your use of our site, including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, device data, location data and other communication data. We may collect your IP address and use cookies unless you configure your web browser not to accept them.
  • Information provided voluntarily by you. For example, your email address and name when you register to receive information and your preferences in receiving marketing information from us[ and third parties].
  • Information that you provide when you communicate with us by any means.
  • We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate the way you have used our website to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

You may give us your personal data via our website, by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products;
  • create an account on our website;
  • request marketing to be sent to you; or
  • give us feedback or contact us.

Automated technologies or interactions.

As you interact with our website, we will automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy https://www.darlighting.co.uk/cookies-policy for further details.

We may receive personal data about you from various third parties as set out below:

  • Technical data from analytics providers, advertising networks and/or search information providers.
  • Contact, financial and transaction data from providers of technical, payment and delivery services.

Legal Basis for Processing Customer Personal Data

We collect and use customers’ personal data because is it necessary for the pursuit of our legitimate interests which can include:

  • the management of our website;
  • to manage and develop our business and increase sales;
  • to recover debts; and
  • to send you marketing communications (only where you have purchased goods or services from us in the past and, in each case, you have not opted out of receiving that marketing).

We also collect customers’ data for the purposes of performing the contract we are about to enter into or have entered into with you which can include:

  • to register you as a customer;
  • to process and deliver your order; and;
  • to manage our relationship with you.

We process your personal data in order to comply with our legal obligations. This includes:

  • Notifying you of a change to our terms of this privacy policy;
  • To administer our business and the website.

We only rely on consent as a legal basis for processing in relation to sending direct marketing communications (for example, via email or text messages) to individuals who are not yet customers, but have registered with us to receive information. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Third party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.darlighting.co.uk/cookies-policy.

How To Remove Cookies

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings> Advanced
2. Under "Privacy and security," click “Content settings”.
3. Click “Cookies”
For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

Disclosures of Your Personal Data

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

We only allow service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.

International Transfers

We do not transfer your data outside of the UK.

How Long Do We Keep Your Data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years, for tax purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an authorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

In certain circumstances, you have the following rights:

  • the right to receive a copy of the personal data that we hold about you at any time and the right to check that we are lawfully processing your personal data;
  • the right to withdraw your consent at any time;
  • the right to request that we restrict the processing of your personal data
  • the right to ask us to erase, update or correct any personal data that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details set out further below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You have the right to make a complaint at any time to the Information Commissioners Office, the UK supervisory authority for data protection issues.(www.ico.org.uk) We would however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Data Protection Manager
där Lighting Group
Wildmere Road, Banbury
Oxfordshire, OX16 3JZ
England

Reg No: 5270864

sales@darlighting.co.uk
01295 672200