Return Policy

Dar Lighting Ltd have a 30 Day Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging, tags and labels attached. All returns must be in the condition the order was received in and in resalable condition

RETURN PROCESS

To return an item, please email customer service at sales@darlighting.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Dar Lighting Ltd
Attn: Returns
Wildmere Road  
Banbury 
OX16 3JZ  

RMA #

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least Fourteen (14) days from the receipt of your item to process your return. Refunds may take 21 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DAMAGED/FAULTY ITEMS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least Fourteen (14) days from the receipt of your item to process your return. Refunds may take 21 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned: 
 
We are however unfortunately unable to include bespoke or customised light fitting items in our standard returns policy. These are 'made to measure' lights that are made to your individual requirements or size and cannot be resold by us. We work with you and do our utmost to make sure you are 100% satisfied with your order before your light is made for you, but regret we are unable to offer refunds on bespoke fittings after the initial 24 hour cooling off period. Our production and delivery time for bespoke items is 2/3 weeks.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
01295672200 
sales@darlighting.co.uk

Last updated 18 May 2020